Design and Operations, Rhode Island
2016 - 2019
Built the internal systems and sales tools that made the business run smoother, faster, and with way fewer "where is that file" moments.
Designed and deployed custom dashboards, workflows, and internal tools to streamline day-to-day operations for office staff and remote sales.
Led internal app builds to simplify pricing, contract generation, CRM usage, and reporting.
Standardized onboarding, documentation, and training materials, reducing errors and speeding up processing across teams.