Specialist, New York (Soho)
2019-2023
Helped customers pick the right Apple setup, then made sure it actually worked in the real world (setup, training, troubleshooting).
Matched customers to the right products and services through needs based discovery and clear recommendations.
Demoed hardware and software, and provided hands-on setup support and troubleshooting.
Delivered 1:1 guidance and product training to boost customer confidence and satisfaction, while collaborating to hit store goals.